This is the 2nd time I've used Honest 1 in Loveland, the first time I was surprised by the friendliness of the staff (and I had all my kids with me so I'm sure I wasn't an easy customer). My kids were entertained by the (clean) toys, and snacks I was happy I actually got to look at a magazine, and even happier with the incredibly LOW price of my repair! The 2nd time I dropped my car off for diagnostics because of a dead battery. There was no charge for the diagnostic....wah?!?! Yes I said no charge!! When I picked up my car which was after hours I was surprised with a little treat in the car and a nice note! These small things like cleanliness and friendliness are what will make me return again and again, as well as recommend them to anyone!