Everyone who I spoke to on the phone was so very nice and polite. I knew my car had some problems but it ended up being a lot worse than I thought. The mechanic took the time to inspect my car and after getting some advice from Nicole, who gave me the bad news, and deciding not to have any repairs done, there was no sales pitch pushing for my money. They even left a thank you note in my car with a snack bag of Cheezit's! Would definitely go back to them again for any auto servicing. Never met a more polite and professional group of people at an auto care place.