I brought my car for a oil change and to have my tires checked for vibration. I was told the vibration was the tires needed to be balanced. I was also told that they were going to rotate my tires. I was never told what the cost was for the tire rotation (ended up being $80 for a tire rotation). My car was at the window by the guest lounge, the service technician kept walking away from my car and talking to other technicians, what seemed to me for advice. What should have only taken 45 min to 1 hour ended up taking well over 2 hrs. Not to mention the vibration is now a lot worse (I went to Lexington for the weekend and a friend was with me and asked what was wrong with my car, because the vibration was so bad). EXTREMELY UNHAPPY!!